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Support

Maintenance Description

Service Options Info

  • Hardware telephone support
    Europe CET 08:00 AM - 6:00 PM
    USA GMT -4 08:00 AM – 6:00 PM
  • Software telephone support
    Europe CET 08:00 AM - 6:00 PM
    USA GMT -4 08:00 AM – 6:00 PM
  • Support platform with ticket system 24/7,
    http://support.cubro.com
  • Software Bugfixes
  • Software feature upgrades and updates
  • In Advance replacement of hardware, shipment within 2 working days
  • Unit repair cost, except misuse

Hardware Warranty

  • Free Of Charge

Silver Support

  • Quote

Gold Support

  • Free Of Charge
 

Cubro customers receive a robust level of support from our expert technical team. Whether you have how-to questions, technical issues, or need ongoing information regarding an application; we give you fast, expert assistance. Amongst several of surveyed customers, Cubro support is consistently ranked above the industry average in customer satisfaction. Meeting customer’s need is our primary goal. Our business strives to build healthy relationships with our customers by identifying their needs and providing the best-possible solutions to them.

Cubro Network Visibility

Ghegastraße 1030 Vienna Austria

Tel.: +43 1 29826660

Fax: +43 1 2982666399

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Business Hours: 8:00 AM – 6:00 PM

Cubro US

337 West Chocolate Ave Hershey, PA 17033

Tel.: 717-576-9050

Fax.: 866-735-9232

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Business Hours: 8:00 AM – 5:00 PM

Cubro Asia Pacific

175A, Bencoolen Street #08-06/07,
Burlington Square,
Singapore - 189650

Tel.: +65-97255386

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